In August 2026, the specialized training for key business personnel of Shaanxi Forenergy Inspection & Consultation Co., Ltd. was successfully held in Moganshan.

The training focused on the comprehensive upgrading of customer service capabilities and the business operation system, driving the customer management model from experience-driven to systematic operation, and building a standardized, replicable, and sustainable customer service and business development system. The company's management and key business personnel gathered in Moganshan for a three-day training program to build consensus on transformation and enhance the team's comprehensive operational capabilities.

Kick-off: Strategic Mobilization Sets the Direction

On August 20, the participants gathered in Moganshan, officially launching the specialized training. In the evening, Li Nan, Vice President of Forenergy, and Huang Cancan, International Business Director, delivered mobilization speeches. Combining industry trends and corporate development strategies, they explained the significance of upgrading the customer service model, clarified the core tasks of the training, and called on all participants to innovate their conventional thinking, deeply understand the core supporting role of a standardized system for customer service capabilities, and engage in subsequent learning with an empty-cup mindset.

Expert Lectures: Empowering Organizational Upgrading

The company invited senior external lecturers to deliver a two-day intensive specialized course. The course covered management process establishment, organizational efficiency improvement, cross-departmental collaboration, and the implementation of management methodologies. Combining practical industry cases, the lecturers analyzed management pain points in the scaling-up of enterprises, guiding management personnel to reshape their management thinking, build a standardized work system, and leverage digital tools to improve collaboration efficiency, reduce trial-and-error costs, and ensure that the entire process from customer demand response to project delivery is controllable and traceable.

A business sharing and exchange session was organized on site, where both senior and junior staff shared to promote mutual growth. Four senior business professionals—Ma Zhen, General Manager of the Chemical Equipment Business Division; Li Huaxing, Director of the Overseas Project Department; Zhao Yan, Deputy General Manager of the Chemical Equipment Business Division; and Zhang Yu, Deputy General Manager of the Chemical Equipment Business Division—shared core capabilities such as customer demand insight, in-depth customer relationship management, and new customer acquisition. Representatives of new employees, based on their on-the-job practice, shared their learning experiences and business reflections, raising confusions and new ideas from frontline work. After the sharing, all participants engaged in interactive discussions, achieving mutual learning and joint improvement between senior and junior staff.

Summary and Deployment: Anchoring Action Plans

At the training summary meeting on August 22, Wei Wei, President of Forenergy, and Li Nan, Vice President, delivered concluding remarks and deployed follow-up implementation plans based on the training outcomes.

President Wei encouraged all participants to seize the transformation opportunity, strengthen confidence, work together, and translate the training gains into motivation for refining professional capabilities and solidly serving customers, jointly promoting the company's high-quality business development.

Vice President Li proposed that the company will build a next-generation CRM system equipped with AI capabilities, improve standardized business processes and a case library; deeply explore the full-cycle needs of various types of customers, and establish a full-chain management mechanism from customer reach and demand response to long-term service; break down departmental barriers and implement a cross-departmental collaborative operation mechanism. The meeting emphasized applying what has been learned and required participants to apply their knowledge to key projects and customers, iteratively optimizing work methods in actual practice.

Work with Full Commitment, Team Building with Enthusiasm

Beyond learning, we also had team-building activities. Amid laughter and joy, all members strengthened team bonds and enhanced cohesion. Work with full commitment, team building with enthusiasm—all members built up strength and empowerment, ready to set off again.

Knowledge into Action: Management Upgrade Opens a New Chapter

The specialized training for key business personnel of Forenergy in Moganshan has come to a successful conclusion. In the future, the company will focus on building a collaborative operation model, relying on standardized processes, digital tools, and multi-business synergy, to drive market expansion with more solid customer service capabilities and continuously open up new space for domestic and overseas business.

The road ahead is long and arduous, but perseverance will lead us to the destination. Forenergy will continue to implement the training results, advance management upgrading, and all colleagues will unite, overcome difficulties, and apply professional capabilities to every customer service interaction, taking solid steps toward a high-quality and sustainable development enterprise.